Terms & Conditions

1. Introduction

Welcome to Rocko. By accessing or using our platform, you agree to be bound by these Terms & Conditions. Rocko is a platform designed to connect users with social hosts for event coordination and social concierge services in public venues.

Rocko ensures that all user profiles on the platform are verified using government-issued identification before they are allowed to connect with other users. By registering, you acknowledge and agree that Rocko maintains a 100% verification policy to promote authenticity, safety, and trust across the platform.

2. Definition of Services

Rocko facilitates "Hosting Services." The term "Hosting Service" is strictly defined as Venue/Event Coordination and Concierge Services. Hosting Fee covers real-world coordination only.

When a user pays a Hosting Fee, such payment shall be deemed to cover all or any of the following services:

• Vibe Curation: Proactively managing the group's energy to ensure a fun atmosphere.
• Time management and punctuality.
• Table management and service coordination.
• Photography assistance (taking photos for the group).
• Friendly social coordination and company appropriate for a public setting.
• Venue Navigation & Best Spots: Guiding the group to the best areas or vantage points.
• Local Insider Knowledge: Providing recommendations on drinks, food, or attractions.
• Social Facilitation: Assisting with introductions and smooth social interactions.
• Service Liaison: Acting as point of contact for staff to streamline orders.
• Safety Awareness: Monitoring the immediate environment for group comfort.
• Bill Mediation: Assisting with the calculation or splitting of tabs (admin only).
• Order Coordination: Gathering and communicating group orders to staff.

The Hosting Fee strictly EXCLUDES entry fee (if applicable), food, drinks and transportation.

3. Prohibited Acts & Zero Tolerance Policy

Rocko maintains a strict zero-tolerance policy for the following:

• Solicitation of sexual acts or prostitution.
• Use, sale, or distribution of illegal substances.
• Harassment, violence, or abusive behavior.

Any violation of these prohibitions will result in an immediate and permanent ban from the platform. We reserve the right to report serious violations to relevant authorities.

4. User Roles and Responsibilities

Hosts: Are independent service providers, not employees of Rocko. They are vibe curators and responsible for delivering services as mentioned under 'Definition of Services' above.

Users: Agree to treat Hosts with respect and to comply with all venue rules and terms governing entry and conduct within the premises.

All Users Agree To:

• Use the platform respectfully and lawfully.
• Meet only at venues listed on the Rocko app.
• Avoid exchanging money with other users.
• Follow venue rules and local laws.
• Exercise personal judgment and caution.

Authenticity of Information: By using this platform, you warrant that all information you provide is true, complete, authentic, and not misleading, and you acknowledge that you bear sole responsibility for its accuracy. Rocko shall not be liable for any false, inaccurate, or incomplete information submitted by users.

You are solely responsible for your interactions with other users.

5. Meeting Verification

Meetups require verification through:

• One time code verification to start the meeting and service completion.
• GPS confirmation.

Rocko is not responsible for verification failures caused by device settings or network issues.

6. Venue Responsibilities

Clubs on Rocko operate independently. Host bookings via Rocko do not guarantee club entry. Admission is strictly subject to each club's policy, and Rocko's policy or hosting fees do not override or bypass club rules. Rocko is not responsible for:

• Venue conditions
• Staff behavior
• Safety compliance
• Service quality

Any venue-related issues must be addressed directly with the venue.

7. Limitation of Liability

Rocko is a technology platform. We do not oversee the offline behavior of users and disclaim all liability for any events, actions, or disputes that occur between users offline. Users agree to take necessary safety precautions.

Rocko is not liable for:

• Personal injury
• Loss of property
• Emotional distress
• Financial loss
• Disputes between users
• Venue-related incidents
• User device technical issues or outages

To the maximum extent permitted by law, Rocko's liability is limited to the amount you paid to the Rocko Platform in the past 12 months.

8. No-Show Policy

A no-show occurs when one party (the Host or the User) fails to appear at the scheduled meetup venue within 30 minutes of the agreed meeting time. Rocko provides a built-in mechanism to report and resolve no-show situations fairly.

How to Report a No-Show

To report a no-show, tap the three-dot menu (⋮) located next to the "Start Service" button on your active booking card in the Connections tab, and select "Report No-Show". This option is only available before the meeting has been started (i.e., before the Start Code has been verified).

Eligibility to Report

You may report a no-show only if all of the following conditions are met:

• At least 30 minutes have elapsed since the scheduled meeting time, and the report is being made on the same date as the scheduled meeting.
• Your device's GPS must confirm that you are physically present within 500 metres of the scheduled meetup venue at the time of reporting. Rocko will not accept a no-show report if you are not at the venue.

Location Verification of the Other Party

Once your eligibility is confirmed, Rocko automatically checks the last known location of the other party during the meeting window:

• If the other party is found to be beyond 500 metres of the venue, the no-show is confirmed and the booking is cancelled as a standard no-show.
• If the other party appears to be within 500 metres of the venue, the case is flagged as a Disputed No-Show and escalated for Admin review.

Financial Settlement on No-Show

Host No-Show (User reports Host):

• The booking is cancelled.
• The User receives a 100% refund of the amount paid.
• The Host receives no payout.

User No-Show (Host reports User):

• The booking is cancelled.
• The User receives no refund.
• The Host receives a payout of 25% of the full hosting fee as compensation for the inconvenience.

Disputed No-Show

A no-show becomes a dispute when the system detects that the other party's last known location was within 500 metres of the venue at the time of the report. In this case:

• You will be informed that the other party appears to be nearby.
• If you choose to proceed, the booking is cancelled and flagged for Rocko Admin review. A support ticket is automatically created and can be tracked under Profile → Support Center.
• Rocko Admin will review the case and determine the appropriate resolution, which may include a refund, a partial payout, or no financial settlement depending on the findings.
• Rocko's decision in disputed cases is final.

Important Notes

• No-show reporting is a serious action and should only be used when the other party genuinely did not appear at the venue.
• Misuse of the no-show feature (e.g., reporting a no-show while not being at the venue yourself, or filing false reports) may result in account suspension or permanent ban.
• Both parties are notified when a no-show is reported.
• Rocko reserves the right to modify the no-show policy, including time thresholds, financial settlement percentages, and review procedures, at its sole discretion.

9. Payments & Refunds

Hosting Fees are processed securely by third party payment partners. Refunds are subject to our Cancellation Policy. If a Service is not delivered as described (e.g., Host fails to show up), a full refund may be issued upon review. Rocko may reverse or withhold the payment in cases of fraud or policy violations.

Cancellation and refund rules are as follows:

User initiates cancellation:

• Cancellations made within 30 minutes of booking (making payment) qualify for a full refund.
• Cancellations made more than 1 hour before the scheduled meetup time qualify for a full refund.
• Cancellations made within 1 hour before or 30 minutes after the scheduled meetup time incur a 25% fee to compensate the Host.
• Cancellations made after 30 minutes of the scheduled meetup time are not eligible for a refund.

Host initiates cancellation:

• If the Host cancels, the user will receive a full refund.

10. Contact

For any queries or concerns, contact us at support@rocko.in.

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